J.D. Power’s Top 10 Worst in Customer Satisfaction
These brands are having issues with customer satisfaction
If you’re looking for excellent customer service when buying and servicing your new car, these ten automakers might not be right for you. J.D. Power surveyed over 72,000 car owners/lessees on their overall satisfaction with the service from their dealers (based on the first three years of owning the vehicle). The ratings are based on a 1000 point scale; the average rating for mass market automakers for 2016 was 797, up four points from last year. Customer happiness seemed to boil down to a few key factors: prompt greeting by a service rep; service wait times of less than 90 minutes; and, surprise, surprise, fixing the problem right the first time. Let’s see which ones didn’t quite measure up.
Categories: List Articles