J.D. Power’s Top 10 Worst in Customer Satisfaction

These brands are having issues with customer satisfaction

Updated September 18, 2018

If you’re looking for excellent customer service when buying and servicing your new car, these ten automakers might not be right for you. J.D. Power surveyed over 72,000 car owners/lessees on their overall satisfaction with the service from their dealers (based on the first three years of owning the vehicle). The ratings are based on a 1000 point scale; the average rating for mass market automakers for 2016 was 797, up four points from last year. Customer happiness seemed to boil down to a few key factors: prompt greeting by a service rep; service wait times of less than 90 minutes;  and, surprise, surprise, fixing the problem right the first time. Let’s see which ones didn’t quite measure up.


10. Honda

With a score of 789 (worse than last year’s 796), Honda isn’t the worst, but it’s definitely not the best, either.



9. Mazda

Mazda actually did a bit better in 2016, raising it’s 2015 score of 779 to 786. Uh, way to go?


8. Mitsubishi

Remaining steady at 785, Mitsubishi didn’t improve their customer service in 2016 – at least they didn’t get any worse.

2016 Mitsubishi Outlander


7. Scion

Scion gained three points this year to bring it’s total satisfaction level to 780.



6. Ford

I’m disappointed in you, Ford! A 777 score is only one point better than last year’s.



5. Chrysler

Oh, Chrysler, holding steady at 775. You’re the biggest disappointment of them all. The top five worst automakers on this list fall under the Fiat Chrysler brand. For shame.



4. Dodge

Dodge dropped from last year’s score of 754 to a miserable 749. #smh



3. Fiat

2016 score: 747. Losing 15 points is kind of embarrassing, Fiat.



2. Jeep

Jeep may have raised it’s score from 740 to 744, but it’s really nothing to brag about.



1. Ram

Introducing, the biggest loser. Ram took a serious nose dive from last year’s score of 756 – dropping a whopping 28 points to 728. Keep up the good work.





Calvin Escobar
About Calvin Escobar

The Car scene is so diverse Where I come from, most enthusiasts recognize the amazing engineering (particularly the engines). The bulk of the ridicule originates from the manner in which many of the vehicles are modded/maintained. Thus, the jokes and or hate tends to be aimed more at the owner rather than the machine. All of which makes seeing properly sorted old Toyota's and Hondas at car meets, auto shows, and track days all the more refreshing.

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