J.D. Power’s Top 10 Worst in Customer Satisfaction
These brands are having issues with customer satisfaction
Updated September 18, 2018
If you’re looking for excellent customer service when buying and servicing your new car, these ten automakers might not be right for you. J.D. Power surveyed over 72,000 car owners/lessees on their overall satisfaction with the service from their dealers (based on the first three years of owning the vehicle). The ratings are based on a 1000 point scale; the average rating for mass market automakers for 2016 was 797, up four points from last year. Customer happiness seemed to boil down to a few key factors: prompt greeting by a service rep; service wait times of less than 90 minutes; and, surprise, surprise, fixing the problem right the first time. Let’s see which ones didn’t quite measure up.
With a score of 789 (worse than last year’s 796), Honda isn’t the worst, but it’s definitely not the best, either.
Remaining steady at 785, Mitsubishi didn’t improve their customer service in 2016 – at least they didn’t get any worse.
Scion gained three points this year to bring it’s total satisfaction level to 780.
I’m disappointed in you, Ford! A 777 score is only one point better than last year’s.
Oh, Chrysler, holding steady at 775. You’re the biggest disappointment of them all. The top five worst automakers on this list fall under the Fiat Chrysler brand. For shame.
Dodge dropped from last year’s score of 754 to a miserable 749. #smh
2016 score: 747. Losing 15 points is kind of embarrassing, Fiat.
Jeep may have raised it’s score from 740 to 744, but it’s really nothing to brag about.
Introducing, the biggest loser. Ram took a serious nose dive from last year’s score of 756 – dropping a whopping 28 points to 728. Keep up the good work.
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